Privacy Policy

Welcome to Giftefy (“Company”, “we”, “our”, “us”).

At Giftefy, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, process, and protect your information when you access our website, place an order, communicate with us, or use our services through our WordPress and WooCommerce-powered platform.

By accessing or using our website, placing an order, creating an account, or submitting your information, you consent to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please refrain from using our website or services.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Recipient information (where applicable)

B. Order & Transaction Information

• Products purchased
• Personalization/customization details
• Gift notes/messages
• Order history
• Transaction details

C. Account Information

If you create an account on our website, we may store:

• Username
• Password (encrypted)
• Saved addresses
• Wishlist/cart information

D. Technical & Device Information

When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website browsing behavior
• Referral source
• Cookies and usage data

E. Communication Information

When you contact us via email, WhatsApp, forms, social media, or customer support, we may retain records of such communication.

2. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

• Processing and fulfilling orders
• Providing personalized gifting services
• Managing customer accounts
• Responding to inquiries and support requests
• Sending order confirmations and shipping updates
• Improving website functionality and customer experience
• Managing returns, replacements, or disputes
• Conducting analytics and performance tracking
• Detecting fraudulent or suspicious activity
• Sending promotional emails, SMS, WhatsApp updates, and marketing communication (only where permitted or consented)
• Complying with legal obligations

3. PERSONALIZATION CONTENT

Certain products may require you to submit personalization details such as:

• Names
• Messages
• Photos
• Custom text
• Branding/logo files

By submitting such content, you confirm that:

• You own or have permission to use the submitted content
• The content does not violate any intellectual property, privacy, or legal rights of third parties
• The content is not unlawful, abusive, defamatory, obscene, or offensive

Giftefy reserves the right to refuse any personalization request at its discretion.

4. WORDPRESS & WOOCOMMERCE PLATFORM

Our website is built using WordPress and WooCommerce.

Your information may be stored and processed through:

• WooCommerce systems
• Website plugins
• Hosting providers
• Integrated third-party tools and services

While we implement reasonable security measures, we cannot guarantee absolute protection against cyber threats, unauthorized access, plugin vulnerabilities, or technical failures.

5. PAYMENT INFORMATION

All payments are processed securely through trusted third-party payment gateways.

Giftefy does not store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on its servers.

Payment processing may be subject to the terms and privacy policies of the respective payment gateway providers.

6. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies, pixels, and similar tracking technologies to:

• Improve website performance
• Remember user preferences
• Enable cart and login functionality
• Analyze website traffic and visitor behavior
• Deliver personalized advertising and marketing

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

7. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information.

However, we may share your information with trusted third parties where necessary, including:

• Shipping and logistics partners
• Payment gateway providers
• Technical support providers
• Hosting providers
• Marketing and analytics tools
• Legal or regulatory authorities where required by law

These parties are permitted to use your information only for legitimate business purposes related to our services.

8. DATA RETENTION

We retain customer information only for as long as reasonably necessary for:

• Order fulfillment
• Customer support
• Legal, tax, or accounting obligations
• Fraud prevention
• Business operations

We reserve the right to retain certain records where legally required or operationally necessary.

9. DATA SECURITY

We implement commercially reasonable security measures to protect your information against unauthorized access, misuse, loss, disclosure, or alteration.

However:

• No method of electronic transmission or storage is completely secure
• We cannot guarantee absolute security of data
• Users share information at their own risk

You are responsible for maintaining the confidentiality of your account credentials.

10. MARKETING COMMUNICATIONS

By subscribing, registering, placing an order, or sharing your contact details, you may receive:

• Promotional emails
• SMS notifications
• WhatsApp communication
• Product launches
• Offers and updates

You may opt out of marketing communication at any time by:

• Clicking the unsubscribe link
• Contacting us directly
• Requesting removal through email

Transactional/order-related communication may still be sent even if marketing communication is disabled.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or external services.

Giftefy is not responsible for:

• The privacy practices of third-party websites
• External content
• Policies or services of third parties

Users access such websites at their own discretion and risk.

12. CHILDREN’S PRIVACY

Our website is not intentionally directed toward children under the age of 18 without parental or guardian supervision.

We do not knowingly collect sensitive personal information from minors.

13. USER RIGHTS

Subject to applicable laws, users may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Delete certain personal information
• Opt out of promotional communication

Requests may be submitted through our contact details below.

We reserve the right to deny requests where legally permitted or operationally necessary.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Giftefy shall not be liable for:

• Unauthorized access to user data
• Cyber-attacks or technical breaches
• Plugin, hosting, or server vulnerabilities
• Data loss caused by third-party services
• Delays or disruptions beyond our control

Users acknowledge that online platforms carry inherent security risks.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, update, or revise this Privacy Policy at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the updated policy.

16. GOVERNING LAW

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in Gurugram, Haryana.

17. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: Support.thegiftefy@gmail.com

Phone: +91 87963 44155

Thank you for trusting Giftefy.

We are committed to creating a thoughtful, secure, and seamless gifting experience for every customer.