Terms & Conditions

Welcome to Giftefy (“Company”, “we”, “our”, “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the Giftefy website (“Website”), products, services, and all related features provided through our WordPress and WooCommerce-powered platform.

By accessing, browsing, registering, placing an order, or using this Website in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping & Return Policy, Disclaimer, and other applicable policies available on the Website.

If you do not agree with these Terms, please do not use the Website.

1. GENERAL

• Giftefy reserves the right to modify, suspend, discontinue, or update any part of the Website, products, pricing, policies, or services at any time without prior notice.
• All products displayed on the Website are subject to availability.
• We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.
• By using the Website, you confirm that you are legally capable of entering into a binding contract under applicable laws.

2. PRODUCTS & SERVICES

• All products displayed on the Website are subject to availability and may be withdrawn or modified without notice.
• Product images are for representation purposes only. Due to lighting, screen settings, handcrafted elements, personalization, packaging materials, and sourcing variations, slight differences in color, design, arrangement, or appearance may occur.
• Certain products, flowers, decor items, chocolates, accessories, packaging materials, or decorative elements may occasionally be substituted with similar items of equal or higher value while maintaining overall aesthetics and quality standards.
• Handmade and personalized products may contain slight natural variations.

3. PRICING

• All prices listed on the Website are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• Taxes, shipping charges, handling charges, customization charges, and convenience fees may apply additionally where applicable.
• In case of pricing errors due to technical issues, typographical mistakes, or system malfunction, Giftefy reserves the right to cancel affected orders.

4. ORDERS & ACCEPTANCE

• Placement of an order does not constitute final acceptance.
• Orders shall be deemed accepted only after successful payment verification and order confirmation by Giftefy.
• Giftefy reserves the right to:
  • refuse or cancel any order;
  • limit quantities purchased;
  • request additional verification;
  • cancel suspicious or fraudulent transactions.
• If an order is canceled after payment, the applicable refund amount shall be processed as per our policies.

5. PERSONALIZATION & CUSTOM ORDERS

Certain products may include personalization or customization options.

By submitting names, messages, images, logos, or custom content, you confirm that:

• you have the legal right to use such content;
• the content does not violate any intellectual property or legal rights;
• the content is not offensive, unlawful, defamatory, abusive, obscene, or misleading.

Customers are solely responsible for ensuring the accuracy of submitted personalization details.

Giftefy shall not be responsible for errors caused due to incorrect information provided by customers.

Once customization or production has started:

• personalized/customized orders cannot be modified, canceled, returned, or exchanged except in cases approved by Giftefy.

Giftefy reserves the right to refuse any personalization request at its sole discretion.

6. ACCOUNT RESPONSIBILITY

If you create an account on our Website:

• you are responsible for maintaining the confidentiality of your login credentials;
• you are responsible for all activity under your account;
• you must immediately notify us of any unauthorized use or security breach.

Giftefy shall not be liable for losses resulting from unauthorized account access caused by user negligence.

7. PAYMENTS

• Payments are processed through secure third-party payment gateways.
• Giftefy does not store sensitive payment credentials such as complete card details, banking passwords, or UPI PINs.
• Orders may be canceled in the event of failed, disputed, or suspicious payment transactions.

8. SHIPPING & DELIVERY

• Delivery timelines are estimated and not guaranteed.
• Delays may occur due to:
  • logistics disruptions;
  • weather conditions;
  • festivals;
  • strikes;
  • regional restrictions;
  • force majeure events;
  • incorrect delivery information.
• Customers are responsible for providing accurate shipping details.
• Giftefy shall not be liable for delays or failed deliveries resulting from incorrect information provided by customers.

Further details are available in our Shipping & Return Policy.

9. RETURNS, REFUNDS & REPLACEMENTS

Due to the personalized and curated nature of our products:

• returns and exchanges are generally not accepted;
• customized/personalized items are non-returnable.

Replacement or refund requests may only be considered in cases such as:

• damaged products;
• incorrect items delivered;
• missing items.

All such requests must be reported within the timeline mentioned in our Shipping & Return Policy along with proper photo/video evidence.

Approval of refunds, replacements, or resolutions shall remain at Giftefy’s sole discretion.

10. INTELLECTUAL PROPERTY

All content available on the Website including:

• logos;
• designs;
• graphics;
• text;
• images;
• packaging concepts;
• product presentation;
• branding elements;
• website design;
• photographs;
• videos;
• content and creatives

are the intellectual property of Giftefy and are protected under applicable intellectual property laws.

No content from the Website may be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission from Giftefy.

11. PROHIBITED USE

Users agree not to:

• use the Website for unlawful purposes;
• engage in fraudulent transactions;
• attempt unauthorized access to systems or accounts;
• interfere with Website functionality or security;
• upload malicious software or harmful code;
• misuse personalization features;
• impersonate another individual or entity.

Giftefy reserves the right to suspend or terminate access for violations of these Terms.

12. THIRD-PARTY SERVICES

The Website may integrate or contain links to third-party services including:

• payment gateways;
• shipping partners;
• social media platforms;
• analytics tools;
• plugins and applications.

Giftefy is not responsible for:

• third-party content;
• external services;
• third-party privacy practices;
• disruptions caused by such services.

Use of third-party services shall be governed by their respective terms and policies.

13. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, Giftefy shall not be liable for:

• indirect or consequential damages;
• emotional dissatisfaction;
• delays in delivery;
• third-party service failures;
• temporary Website unavailability;
• cyber incidents or data breaches;
• product misuse after delivery;
• losses arising from customer negligence;
• technical errors beyond our control.

Our maximum liability, if any, shall not exceed the amount paid for the relevant order.

14. FORCE MAJEURE

Giftefy shall not be held liable for delays, interruptions, or failure to perform obligations caused by events beyond reasonable control including but not limited to:

• natural disasters;
• pandemics;
• strikes;
• government restrictions;
• transportation disruptions;
• internet failures;
• power outages;
• war;
• civil disturbances.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Giftefy, its owners, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

• your violation of these Terms;
• misuse of the Website;
• infringement of third-party rights;
• unlawful conduct;
• misuse of personalization content.

16. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the Website, products, services, or these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

17. CHANGES TO TERMS & CONDITIONS

Giftefy reserves the right to revise or update these Terms & Conditions at any time without prior notice.

Continued use of the Website after such changes shall constitute acceptance of the revised Terms.

18. CONTACT US

For any questions or concerns regarding these Terms & Conditions, you may contact us at:

Email: Support.thegiftefy@gmail.com

Phone: +91 87963 44155

Thank you for choosing Giftefy.

We are committed to creating thoughtful, premium, and memorable gifting experiences for every occasion.